Frequently Asked Questions
Expert care for your most cherished pieces.
How do I safely ship my jewelry to you for repair?
Once you place an order, we provide a secure, prepaid shipping label and detailed packaging instructions to ensure your jewelry is protected and insured during transit.
What is the typical turnaround time for a repair?
Most standard repairs, such as ring sizing or chain soldering, are completed and shipped back to you within 7 to 10 business days after we receive your item.
Can I track the progress of my jewelry repair?
Yes, you will receive email updates at every stage, from the moment your package arrives at our facility to the final quality inspection and return shipment.
Is my jewelry insured while it is at your facility?
Absolutely. Your jewelry is fully insured from the moment it leaves your hands until it is delivered back to you, providing total peace of mind throughout the process.
What happens if a repair cannot be completed?
If our master jewelers determine that a piece is too fragile for the requested repair, we will contact you immediately to discuss alternative options or return the item at no cost.
Do you offer a warranty on your repair services?
We stand by our craftsmanship with a 6-month warranty on all repair work, covering any defects in materials or workmanship from the date of service.