Returns & Exchanges

At Jewelry Repair Direct by Kay, we stand behind the craftsmanship of our repairs and custom designs; if you are not completely satisfied with your service, you may initiate a return or adjustment within 30 days of delivery.

Return Process

• 1.
  Initiate Your Request

  Contact our dedicated support team with your order number and details regarding the specific repair or item you wish to return for evaluation.

• 2.
  Secure Packaging

  Place your jewelry in its original protective packaging and use the prepaid, insured shipping label provided by our team to ensure safe transit.

• 3.
  Inspection and Assessment

  Once received, our master jewelers will inspect the piece to verify the repair integrity and confirm it remains in its post-service condition.

• 4.
  Resolution and Refund

  Upon approval, we will process your full refund to the original payment method or perform the necessary adjustments to meet our quality standards.